Privacy notice
You are sending us health information about your voice and your gender, from a country whose data protection law probably applies, to a country outside the UK and EEA. That combination deserves a plain explanation rather than a wall of clauses.
Who we are
What we collect
- Contact details you enter in an enquiry form: name, email, phone, preferred language.
- Health information you choose to include: your voice, hormone therapy status, previous therapy or surgery, photographs or recordings you send. This is special category data under UK and EU GDPR and receives extra protection.
- Technical data: IP address, browser, pages viewed. See the cookie notice.
We do not require your gender identity, legal name or documents to answer an enquiry. Send only what you want a surgeon to see.
Why we can process it
- Your consent (Art. 6(1)(a) and, for health data, Art. 9(2)(a)) — the tick box on every form. You can withdraw it at any time.
- Steps prior to a contract (Art. 6(1)(b)) where you ask us to arrange travel.
- Legal obligations (Art. 6(1)(c)) for accounting records.
Consent is the basis for the health information, which is why the tick box is separate and unticked by default. If you withdraw it we stop, and withdrawal does not affect anything done before.
The transfer to Türkiye — read this one
We are established in Türkiye. Türkiye does not currently benefit from a UK or EU adequacy decision, so your data leaves the UK/EEA protection regime when you send it to us. We rely on your explicit consent to that transfer, which is what the second half of the form tick box covers.
What that practically means: enforcing your rights against a Turkish company from the UK or EU is harder than against a domestic one. That is a real trade-off and you are entitled to weigh it before sending health information. REPLACE: if you implement Standard Contractual Clauses with partner practices, describe them here and stop relying on consent alone.
Who we share it with
- The partner surgeon you ask us to introduce you to, who is a separate data controller with their own obligations, not our processor.
- Hotels and transfer providers, name and dates only — never health information.
- Our technical suppliers (hosting, form handling, email), listed in the cookie notice.
We do not sell your data, do not share it with advertisers, and do not use health information for marketing.
How long we keep it
- Enquiries that do not proceed: 12 months, then deleted.
Your rights
Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Email privacy@voicesurgeryturkey.com and we respond within one month. UK residents may complain to the ICO; EEA residents to their national supervisory authority; anyone may complain to the Turkish KVKK authority.
Security
Encryption in transit, access limited to coordinators who need it, health information not stored in shared inboxes or messaging apps beyond the point of transfer to your surgeon. REPLACE: describe your actual technical measures — do not claim controls you have not implemented.
Ask about your voice
Tell us where your voice sits and what you want it to do. A bilingual coordinator replies and asks for a short voice sample, then an independent partner laryngologist gives an honest opinion — including “therapy first” where that is the right answer.
By sending this form you confirm you have read the Privacy Notice and consent to your enquiry, including any health information you choose to include, being processed and transferred to Türkiye.